FAQs for students

June 18, 11:30 a.m. UPDATE

Preguntas frecuentes para estudiantes

Frequently Asked Questions for Students: Working Remotely and Modifying Methods of Instruction at SRJC

This FAQ was developed by the SRJC Coronavirus Taskforce in collaboration with Faculty Leadership Council (AFA [the faculty union], Academic Senate & Department Chairs), California Federation of Teachers, Classified leadership (SEIU, [the union for classified staff]; & Classified Senate), Management team and Student leadership (SGA).

*This is an ongoing situation and portions of these FAQs will be updated as circumstances change. All new information will appear in red.

District information

  1. How long will SRJC be operating remotely?
    1. Instruction, student services and district services will continue to be delivered primarily using modified or remote methods through the end of the fall 2020 semester, and possibly beyond.
  2. Are events being canceled?
    1. SRJC will not be holding any mass gatherings on campus through the end of the fall 2020 semester.
    2. Virtual Graduation video
      1. On Saturday, May 23, 9:00 a.m. SRJC live streamed a virtual graduation video, which is still available to view at live.santarosa.edu.
      2. All 2020 graduates will also be invited to walk during the 2021 Commencement ceremony, as long as SRJC has reopened for large events by that time.
      3. More information is available on the Commencement 2020 webpage.
    3. Virtual Celebrate CE video
      1. On Friday, May 22, 5:00 p.m., SRJC live streamed a virtual Celebrate CE video, which is still available to view at live.santarosa.edu.
      2. More information is available on the Celebrate CE webpage.
    4. Summer Repertory Theatre is canceled for summer 2020.
    5. The SRJC Foundation has also announced the following postponements and cancelations:
      1. May 16 - AgTrust "AgStravaganza" Dinner & Auction (postponed to May 8, 2021)
      2. May 30 - Bear Cub Athletic Trust Hall of Fame Ceremony & Dinner (canceled)
      3. June 1 - President's Address to the Community & Luncheon (canceled)
      4. June 4 - Petaluma Building Community Breakfast (postponed to Fall, date TBD)
      5. June 27 - Football Fundraiser (canceled)

Student information

  1. How will students continue classes and how will they be kept informed?
    1. Instruction resumed in remote formats on Monday, March 30. Faculty members are providing continuity of learning and of student services through modified methods, which will include a variety of strategies and formats. Faculty members, Department Chairs, the Academic Senate, Academic Affairs, and the All Faculty Association (AFA) are working together to identify options and assist the faculty in making this transition.
    2. Instructors will communicate with their students to provide information specific to their classes.  
  2. Are student employees allowed to continue to work?
    1. Yes, but only if they can do so remotely. Beginning May 24, the district will continue to pay student employees for the hours they are able to work.
    2. There may be instances where student employees are not retained in one department and are hired by a different department; new student employees will be hired only as needed.
  3. Are students allowed on campus during the shelter in place order?
    1. Students are directed to remain off-campus unless they have permission to access on-site services.
  4. Will students have the option to repeat a course attempted during spring 2020? 
    1. Yes. Due to the extenuating circumstance of COVID-19, students may repeat a course regardless of their grade earned in spring 2020.  The college will disregard the previous grade and credit once the course has been repeated.  Documentation is not required and students must submit the Petition for Course Repetition.


  1. Will students have the option to change from a letter grade to a pass/no pass option for the spring 2020 semester?
    1. Yes - Many of our courses allow students to receive a letter grade or a Pass/No Pass grade. Students who are currently enrolled in courses that allow for both options can switch to Pass/No Pass in their student portal now until the end of the spring semester.  It is highly recommended for students to talk to a counselor before opting to switch to Pass/No Pass, since it will not necessarily be the best option for all students and could impact academic progress and/or the ability to transfer.  If you have any questions about Pass/No Pass please contact Debbie Riedmuller in Admissions and Records @ driedmuller@santarosa.edu. Please visit the Transfer Center’s website for up-to-date information.
    2. UC transfers- UCs have temporarily lifted the cap on the number of Pass/No Pass units from spring/summer 2020 that a student can use toward the 60-unit minimum required to reach junior-level standing or to complete the IGETC General Ed pattern. If you are following the seven-course pattern instead, then written composition (UC-E) and math (UC-M) will allow for “Pass” grades for courses taken in spring/summer 2020.

However, if a course taken to meet IGETC, written composition or math are part of your major requirements, we advise that you exercise caution when considering taking these classes for a Pass/No Pass grade. The UCs do not have a system-wide policy on Pass/No Pass grades for major classes. While UC Riverside and UC Irvine have both announced that "Pass" will be accepted in all major prep courses taken in spring 2020, other UC campuses have not made this announcement. Students considering a change in their major prep courses from a letter grade to Pass/No Pass should still contact any other UC programs on their list to determine what they will allow. 

    1. CSU transfers - CSUs are permitting Pass/No Pass grades for general education units toward junior-level standing (transfer admission) and major prep classes. This has been confirmed by all 23 campuses.
    2. Academic probation, dismissal, and financial aid- No Pass (NP) grades received during this semester will not affect the calculation of a student’s academic probation or dismissal status throughout a student’s lifetime enrollment at SRJC. However, the federal government still considers an “NP” as a failing grade. At this moment, NPs will affect students’ academic progress (SAP) for purposes of federal financial aid eligibility on Pell Grant, Federal Supplemental Educational Opportunity Grant (FSEOG), and student direct loans.
  1. Will the college remove limits on the number of Pass/No Pass units students can take in spring 2020?
    1. Pass/No Pass limits are currently waived due to the coronavirus pandemic.
    2. On April 14, the Board suspended procedure 3.10P, section 1.A, in order to temporarily remove the Pass/No Pass limits of 3 units per semester and the maximum of 12 units for all semesters.  This suspension will continue through the spring 2020 semester and will remain as long as the state of emergency is in place.  Students may choose the Pass/No Pass option for any courses that allow it and will not be penalized with degree or certificate requirements.
  2. Will students be allowed to drop courses and receive refunds if they weren’t able to continue their studies in spring 2020?
    1. The state Chancellor’s Office confirmed that students will be allowed to drop/withdraw from classes due to the current situation. These students will be required to submit this online petition in order to drop classes without a “W” and to receive an enrollment fee refund. Students receiving financial aid should consult with the financial aid office to understand implications to their student aid before dropping a course.
  3. Did fall 2020 priority registration dates change?
    1. Fall registration was moved to June 8 in order to allow students who dropped spring courses to meet with counselors.
    2. You can see the updated fall priority registration dates at this link.
  1. Where can I find the fall class schedule?
    1. The fall class schedule is available at this link.
  2. Will there be emergency funding available to students who need it to continue with their education?
    1. As a result of the federal CARES Act, I am happy to announce that SRJC will receive nearly $3 million to be provided directly as emergency aid to students. These funds are intended to help cover expenses for students in need, including things like course materials, technology, housing, food, health care and childcare.
    2. In consultation with the Student Government Assembly (SGA), we developed the following minimum criteria for distribution of these funds.

In order to receive a $500 emergency grant, eligible students must:

      1. Have expenses related to the coronavirus crisis
      2. Be currently enrolled in a minimum of three units or non-credit courses for the spring 2020 semester.
    1. Unfortunately, federal restrictions limit which students are eligible to receive CARES funds and will require students to submit a financial aid application. It is our goal to provide emergency grants to as many students as possible regardless of their status. By utilizing the federal funds as well as the SRJC Foundation Crisis Response Fund, we have established two different emergency grant applications that will provide support to as many students as possible.
    2. To learn more about the grant options available to students please visit this page.


  1. If students owe fees in the system, will it prevent them for registering for fall 2020 classes?
    1. No. Any student with owed fees on their account will be allowed to register for fall classes and will not be required to clear their balances beforehand.
  2. Will SRJC be refunding fees for parking permits, the Student Health Center and others?
    1. After consulting with SGA and receiving their support, we have determined that we will be unable to refund fees, other than course-related fees. This decision protects our ability to provide vital services, to fund student employee salaries through the end of the semester and for SGA to continue their student-driven initiatives.
  3. What if students need laptops to continue their education?
    1. Students interested in participating in the laptop loan program should complete this form. Students will be contacted with information on how to pick up their laptop. If you need technology assistance please contact the Welcome & Connect Center
    2. Returning students who need to renew their laptop loan should contact Doyle Library at 707-527-4550 or by email at guser310@santarosa.edu.
    3. Students who are not enrolled in a summer or fall 2020 course will need to return their laptops during the final week of the semester or during the first week of intercession.
  4. Where can students find resources for learning, teaching and working remotely?
    1. Note that faculty members are making different choices about the remote methods they will use to complete the semester. While many will use Canvas and other common online teaching methods, many will choose instead to provide instruction and student services, send assignments, and collect student work in other ways—for example, email, phone conferences, and in some cases through the US Postal Service. Faculty decisions depend on a number of factors, including the subject matter of the course, whether faculty members have technological resources at home, and students’ access to and comfort with technology and the Internet. Much of the information cited in “b” through “e” below pertains primarily to Canvas and other online teaching methods.
    1. Students can find information about remote resources at santarosa.edu/srjc-remote-resources.
    2. Remote online student services are available at onlinestudentservices.santarosa.edu.
    1. The Welcome and Connect Center is remotely open and staff members are working online to help students get connected with remote learning technology. Students can text 888-343-4038 or email firstyearsuccesscoach@santarosa.edu to ask questions or set up a virtual appointment.
  1. Is there any guidance available for students who would like to sell their books back to the bookstore or return rented textbooks?
    1. Students who would like directions on how to sell their books back or return rented books can visit this link.


  1. How will students be able to access Microsoft Software to work from remotely?
    1. Any student who is currently enrolled at SRJC is eligible to sign up for a free Bear Cub Office365 account, which will provide access to Word, Excel, PowerPoint, and other Microsoft tools. For instructions on how to sign up, please visit this link. If you need technology assistance please contact the Welcome & Connect Center
  2. Are there any resources available for students who do not have internet at home?
    1. We have compiled a list of free or affordable internet available to students, which you can find here.

Coronavirus information

  1. What should I do if I believe I may have come into direct contact with coronavirus?
    1. In order to protect our community, we advise you to self-quarantine until you have been cleared by your primary care physician or the Sonoma County Department of Health Services
  1. What if I shows symptoms of respiratory infection but don’t suspect any contact with coronavirus:
    1. Stay home until you have been free of a fever for 24 hours and contact your primary care physician or the Student Health Center.
  2. What personal prevention efforts does the district encourage?
    1. You can find a full list of prevention recommendations at the Student Health Services page at this link: https://shs.santarosa.edu/corona-virus.
    2. Some recommendations include:
      1. Hand washing (for a minimum of 20 seconds)
      2. Covering coughs and sneezes with a tissue or sleeve
      3. Not touching your face
      4. Staying home as much as possible
      5. Avoiding travel
      6. Social distancing (no handshakes, using Zoom for meetings)
      7. If you must be in an area with other people, maintaining six feet of personal space between individuals
  1. Situations like this can create anxiety for many. Individuals who feel they may benefit from additional counseling may contact the following resource:
    1. Students who feel they may benefit from additional support can go to this link and may utilize the Employee Assistance Plan, by using company code ‘EAP can help’
    2. Students can also call Student Health Services at 707-527-4445.

For more information: